Refund Policy
Welcome to Dakdeal.com
We understand that sometimes purchases may not meet your expectations, and we aim to provide a clear and fair refund policy to ensure your satisfaction. Please read our refund policy carefully.
1. Data Protection and Privacy: Your privacy is important to us, and we handle your personal information in accordance with our Privacy Policy. By using Dakdeal.com, you agree to the practices outlined in our Privacy Policy.
2. Eligibility for Refund: Refunds are applicable under specific circumstances, such as defective products, damaged items during delivery, or if the product received does not match the description on Dakdeal.com.
3. Refund Process: To initiate a refund, simply click on the "refund this order" option from the Order Details section. Our Delivery Partner will pick up your product. After checking the issue, the refund process will commence. If your return reason is valid, you will receive a full refund, including the delivery charge. Losses from delivery charges will apply to the seller. If the return reason is not valid, after paying the return charges, you can either receive the product back or get a refund deducting the delivery and return costs.
4. Return of Goods: For eligible refunds, you may be required to return the goods. Our customer support team will guide you through the return process, including providing a return shipping address.
5. Refund Criteria: Refunds will be processed based on the condition of the returned product. Products must be returned unused, in their original packaging, with all tags and labels intact.
6. Timeframe for Refund: Once we receive the returned product, we will inspect it and process the refund within [3] business days. The time it takes for the refund to reflect in your account may vary based on your payment method and financial institution.
7. Non-Refundable Items: Certain items may not be eligible for a refund, such as digital goods, perishable items, or products marked as "non-returnable" on Dakdeal.com. Please check product descriptions before making a purchase.
8. Cancellation Policy: Orders can be canceled within [X] hours of placement. Once the order is processed or shipped, cancellations may not be possible. Please contact us immediately if you wish to cancel an order.
9. Contact Information: For any questions or concerns regarding refunds, please reach out to our customer support team at [contact@dakdeal.com]. We are here to assist you.
10. Changes to the Refund Policy: Dakdeal.com reserves the right to update or modify the refund policy at any time. Any changes will be effective immediately upon posting on the website.
11. Governing Law: This refund policy is governed by the laws of Bangladesh. Any disputes will be resolved in accordance with these laws.
12. Agreement to Terms: By using Dakdeal.com and making a purchase, you acknowledge and agree to our refund policy. Please review this policy before making any transactions on our platform.
